Privacy Policy
This privacy policy explains as to how Tralexho Ecommerce Private Limited (We) protects your personal information (Information) as shared by you while using our website www.tralexho.com. (Website). Protection of your privacy is of paramount important for us and hence we assure you that the Information shared by you will be protected by us.
Use of our services by you through our Website implies that you are agreeable to our privacy policy.
INFORMATION COLLECT BY US
To provide the services to you in an effective manner, we may collect the Information such as your full name, address including postal code, telephone number, email address, age, gender, education, occupation etc., and any other information which may be required for any offers or surveys.
HOW DO WE COLLECT INFORMATION
We collect your Information when you do the registration process with our Website as part of account creation, when you visit our Website to know about our products, offers, to take part in a survey or an event sponsored by us. Your Information including payment instrument details, UPI ID, debit/credit card details etc., may be collected by the respective online payment gateway providers and may be available to us and such information will be governed by the privacy policies of the said providers. We may also collect Information through your feedback as a customer, when you call to our customer service centre, which may be recorded by us for quality and training purposes, comments or inputs provided by you as part of any feedback to us or as part of loyalty programs or discount codes offered by us. We also collect data based on Information provided by you about others at the time of ordering products for others. We may collect data through cookies and advertisements also.
USE OF GATHERED INFORMATION
We may use your Information for promotional offers, for product and service improvements, to contact you for market research purpose, to serve promotional and advertisement materials to you, to update you regarding our service offers and promotional events or schemes through our advertising partners/agencies. We may use the Information to help investigate, prevent or take legal action against unlawful or illegal activities, potential threat to the safety or security of any person or property, suspected fraud, violations of the Website’s terms of use or to defend against legal claims. We may share the Information to our business partners, associates etc., to keep in touch with you for providing the services as per your requirements. We may also share the Information in situations wherein we have to comply with subpoenas, court orders, government enforcement agencies or any other lawful requirements.
SECURITY OF DATA
We take necessary measures to safeguard your Information from unauthorised access or disclosure. Our measures include safeguarding and preventing your Information from any suspected breach. If you suspect any loss or misuse or unauthorised access to your Information you can contact us via email to grievances@tralexho.com
OTHER WEBSITE LINKS
The Website may contain links to other websites. We are not responsible for the privacy practices and policies of such websites as we do not have control over the said websites. Hence, you shall exercise caution while using the said websites.
CHANGES IN PRIVACY POLICY
We reserve the right to change the privacy policy from time to time. Any changes made by us will be immediately posted and we request you to go through our privacy policy on a regular basis. You hereby agree that you shall be deemed to have accepted our privacy policy and any changes made by us to the same by using our Website.
GRIEVANCES
If you have any grievances in connection with the Information or our privacy policy, you can contact
The Grievances Officer,
Tralexho Ecommerce Private Limited,
Novel Tech Park Vibgyor Net Connections,
46/4 K NO.661/3 1114/3,4,5 GB Palya,
Bangalore, Karnataka, India, 560068,
Email: grievances@tralexho.com.
This document is an electronic record in conformity with the terms of Information Technology Act, 2000 and the rules framed thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. As this electronic record is generated by a computer system, it does not require any physical or digital signatures.